FAQs
❓ Frequently Asked Questions
Welcome to our FAQ corner — where confusion goes to sip coffee and chill.
☕ Do you accept returns or exchanges?
Not usually — we’re a small biz and everything is made to order.
But if your item arrived damaged, misprinted, or totally wrong, we’ll fix it. Just email us within 14 days of receiving your order.
✨ View our full return policy https://chartitlater.com/policies/refund-policy
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📦 How long does shipping take?
Most orders are printed within 2–4 business days, then shipped right to your door.
Shipping times vary, but most folks in Canada and the U.S. get their goodies in 7–10 business days.
You’ll get a tracking number as soon as it ships!
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🌍 Do you ship internationally?
Right now we ship within Canada and the U.S. only.
We're working on expanding — stay tuned and follow us on Instagram for updates.
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🎨 Can I customize a design?
Not yet — but we love your creative energy!
Follow us @chartitlater and DM us your ideas — we’re always open to suggestions.
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💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and Shopify Payments.
You’ll see secure checkout options at the end of your order.
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🧼 How should I care for my mugs and shirts?
Mugs: Dishwasher safe, but hand-washing keeps the design looking 🔥
Shirts/Hoodies: Wash cold, tumble dry low or air dry. Avoid bleach and ironing directly on design
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💌 Still have questions?
Email us at hello@owlverde.com — we’re real humans and happy to help.